Terms and Conditions
When you place an order with Sweet Moments SATX, you confirm that you have read and agree to the following terms and conditions. Please take a moment to review these important details to guarantee a seamless and enjoyable experience with us. Your acknowledgment and acceptance of these terms are crucial for processing your order. Thank you for choosing Sweet Moments SATX!
All our Products made by us are subject to the following Terms and Conditions.
INGREDIENTS
All cakes, treats, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration.
Quotations
All Quotations are valid for 7 days from the date of issue.
Orders
We prefer at least fourteen (14) days notice for all orders, as we are continually booked in advance. We will however endeavor, where availability permits accept short notice orders.
Any Products ordered from a picture or photo of a product produced by any other cake or treat maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
DEPOSITS
A non-refundable deposit of 50% is required to hold your date within seven (7) days prior to pickup.
Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.
Unforeseen Circumstances
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
Final Balance, Payments and Pickups
The balance is due on or before pickup date, and before the Product leaves the premises.
Deliveries/PickUps
Deliveries: Must be scheduled when booking and are subject to availability of a driver. A $15 min fee will apply plus .50 cents beyond a 20 mile radius of 78223.
Pickups: A 30 minute grace period is given from the time of scheduled pickup. If the customer is unable to pick up at the set time, they must notify Sweet Moments as soon as possible to reschedule. Delivery cannot be guaranteed on a delayed or cancelled pickup.